Project overview
This project was carried out in collaboration with the marketing department. The museum had touch screens in its galleries with a form to receive feedback from visitors. These screens did not return the expected results, and we determined that the UX was complicated to use.
Due to the fact that the form was very extensive, we decided to add an attraction screen that would first collect the satisfaction of the visitor. This data is stored even if the visitor does not continue with the following form.
The form has a separate screen for each question and response, and each has the appropriate handler for the response type: radio box, slider, text box,…
Other aspects were also taken in consideration to make the experience more pleasant, such as feedback messages, being clear with the total duration of the process (through a progress bar), and clarity on information privacy issues.
